Your privacy is important to us. This privacy statement explains the personal data Gensa GROUP processes, how GENSA GROUP processes it, and for what purposes. This applies to GENSA GROUP, branches, subsidiaries and co-partnerships globally.

We are constantly striving to improve our own practices and maintain a high standard in all our processes. We strongly believe in a responsible stewardship of data.

We are committed to respecting the diverse cultures and local laws of the countries in which we operate

PERSONAL DATA WE COLLECT
GENSA GROUP collects data from you, through our interactions with you and through our solutions. You provide some of this data directly, and we get some of it by collecting data about your interactions, with our solutions. The data we collect depends on the context of your interactions in our solutions. This is to improve the quality of our services and to improve performance settings. For some specific cases we rely and comply with our cloud solution provider privacy statement, such as Microsoft (https://privacy.microsoft.com/en-us/privacystatement) and Tableau Software https://www.tableau.com/privacy. For more information about in what cases applies, please contact us.

PRIVACY AS THE DEFAULT SETTING
At GENSA GROUP, we constantly strive to deliver the maximum degree of privacy by ensuring that personal data are automatically protected in any given IT system or business practice. If an individual does nothing, their privacy remains intact. No action is required on the part of the individual to protect their privacy — it is built into our systems, by default. This includes any third-party data that we may collect on behalf of the customer, by reviewing the third party’s data collection practices and the privacy notices that are made available to individuals or company, to make sure that our use of the data is consistent with the promises those companies to have made.

LIMITED USE AND RETENTION
We restrict internally the access and use of any sensitive data, at any individual – level to GENSA GROUP associates with a legitimate business purpose, with an established record retention.

PERSONAL DATA WE COLLECT
GENSA GROUP collects from you directly or indirectly, your basic contact information. (e.g., name, email, phone, company, company address and company phone). With this we create you a login name and an initial password over our cloud solutions, for you to be able to access our products. This complies with our privacy vs security design.

CROSS-BORDER TRANSFER
We respect local rules regarding cross-border transfers of and access to data.

THIRD-PARTY DATA DISCLOSURE
WE DO honor our customers signed NDAs, while respectfully comply with all the government and law enforcement entities to the extent required by applicable law, to protect GENSA GROUP legal interests, and where needed in an emergency situation to protect an individual’s health or safety.

OUR DATA SECURITY
We are committed to constantly strive our multilayer security policies. These policies include technical and organizational plans, to protect data in our control. These include, among other things, limiting who within our organization is allowed to have access to data, using technology measures like firewalls, encryption, malware protection, and intrusion detection, maintaining policies that are aligned to a wide variety of legal requirements, and holding our associates accountable for maintaining safe data-handling practices.